FAQ
Frequently Asked Questions -Posh Pots
Welcome to our FAQs page, where we address common queries:
Got More Questions?
Don't hesitate to contact us! Call us at +43 660 12 88 561 or email us at sales@poshpots.store.
Special Discounts for Hotels and Restaurants?
Absolutely! We offer exclusive prices for Hotels and Restaurants. Send us an email with your details and order requirements, and we'll provide a custom quote within one working day.
Custom Engravings on cookware for special occasions?
Yes, we offer custom engravings on table. Contact us
Discounts for (Interior) Designers?
Yes, we offer discounts for (Interior) Designers. Email us with your company information, including Tax ID and reseller certificate, and we'll respond within one working day.
Can I Cancel My Order?
Cancellation is free of charge before payment. Once processed or forwarded to the parcel service, handling and/or shipping costs may be deducted from the refund. Goods Damaged during Shipping: Notify us of any damages within 48 hours of receipt. We'll provide a prepaid return label for damaged goods. Using other return methods may incur non-refundable costs. Can I Return My Order? As a consumer, you have a 14-day "cooling-off period" for returns. Register your return via email to expect the package at our warehouse. Ensure the product is unused and in its original undamaged packaging. Return shipping costs are your responsibility.
Non-Returnable Items:
Business sales ("business to business") are non-returnable unless agreed upon in advance. Personalized products, customizations, and discounted items cannot be returned.
If you have any more questions, feel free to get in touch. We're here to assist you!
CONTACT INFORMATION
Phone: +43 660 1288561
Email: sales@poshpots.store
Address: Raasdorferstraße 15, 2280 Glinzendorf, Austria